Privacy Policy

Last updated: January 2025

Matrix ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

• Name, email address, and phone number when you register or book.
• Payment information processed securely via our payment providers.
• Usage data and cookies to improve the website experience.
• IP address and device information for security and analytics.

How We Use Your Information

• To confirm and manage bookings.
• To send transactional communications (booking confirmations, reminders).
• To improve our services and website.
• To send marketing communications (only if you have opted in).
• To comply with legal and regulatory requirements.

Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (such as payment processors) solely to deliver our services.

Cookies

We use essential cookies to operate the website and optional analytics cookies to understand visitor behaviour. You can manage cookie preferences in your browser settings.

Your Rights

Under applicable data protection laws, you have the right to access, correct, or delete your personal data. Contact us to exercise these rights.

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations.

Contact Us

If you have any questions about this Privacy Policy, email us at privacy@matrixbh.com.